Terms & Conditions

HardHat Trade Solutions Ltd
Company Number: 16318896
Last Updated: [17 March 2025]

1. Introduction

These Terms & Conditions govern the use of our services at HardHat Trade Solutions Ltd (“we”, “us”, “our”). By engaging with our services, you agree to comply with these terms.

2. Services & Pricing

• We offer services including but not limited to website design, marketing, call answering, and administrative support.
• Pricing is based on the complexity, volume, and specifics of the work requested.
• We reserve the right to update our pricing at any time.

3. Payment Terms

• Web Design Services: A 50% deposit is required upfront, with the remaining 50% due upon completion.
• All Other Services: Payment must be made in full before work begins.
• Payments must be made within 14 days of the invoice date (for final website payments).
• Late payments will incur a fee of 10% of the outstanding amount, plus any applicable interest or legal fees.
• If payment is not received, we reserve the right to pursue debt recovery, including through the Small Claims Court.

4. Cancellations & Refunds

• All payments are non-refundable.
• Once work has commenced, cancellations are not permitted.

5. Service Delivery & Timeframes

• There is no guaranteed Service Level Agreement (SLA).
• Estimated timeframes will be provided verbally or in writing upon request.

6. Results & Liability

• We will make every effort to provide high-quality services, but results may vary.
• We are not liable for factors beyond our control, including but not limited to third-party service failures, search engine algorithm changes, or external market conditions.
• We will endeavour to fix issues promptly where possible.

7. Intellectual Property & Ownership

• We retain ownership of any digital assets, designs, and content until full payment is received.
• Once paid in full, ownership rights transfer to the client.

8. Data Protection & Privacy

• Client data is password-protected and securely backed up.
• We do not store sensitive information beyond what is necessary.
• Call logs are deleted within 28 days, but clients may request copies before this period expires.

9. Governing Law

• These terms are governed by the laws of England & Wales.
• Any disputes shall be resolved in the appropriate legal jurisdiction.

10. Contact Information

For any questions or concerns, please contact us at:

Email: hello@hardhattradesolutions.co.uk
Address: 49 Adam Cl, Hastings, Saint Leonards-on-sea, TN38 9QW